The fragility of the post-pandemic recovery shows that the era of complexity is not over. Living in a heightened risk environment — where risks and opportunities intersect in unexpected ways — is the new reality. Whether we call it the Great Resignation or the Great Reassessment, a fundamental change in people’s values is underpinning a structural shift in the labor market. Workers feel empowered to take action: witness the quiet quitting phenomenon and voluntary resignations in the US exceeding their pre-pandemic high for 21 consecutive months. Evidence from nearly 11,000 voices reveals that winning organizations are becoming more relatable Organizations predicting high growth, those with a thriving workforce and those with innovation cultures all share one agenda: a focus on becoming more human and, in turn, more relatable. 

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