Remote work and hybrid work models are here to stay. The 2022 Global Virtual Work Survey study, supported by other research, finds that employees say they are most productive with a hybrid work model. Nearly two years into the COVID-19 pandemic, 75% of employees are still working from home offices at least some of the time, and they state they do not want that situation to change very much. This means that global employers will need to restructure their employee support functions and internal departments, such as Tech support and HR, to accommodate the growing population of hybrid workers.

It’s clear that organizations need to modify their systems and procedures in support functions, and also need to develop new methodologies for creating inclusive, collaborative environments in the new hybrid setting. We see that as one of the main corporate challenges for 2022 and beyond.